Linking to Patient Satisfaction

Choose an administrator for the next segment who is knowledgeable about patient satisfaction and who is trusted by the medical staff to tell the background of the program. Give data about patient satisfaction and tell what features of care are important in creating satisfaction. Remind the participants of some basic behaviors that foster satisfaction: • Let the patient know who you are. • Sit close to the patient. • Ask the patient what they want to accomplish and what they understand about their illness. • Touch the patient appropriately. When we began this program we discovered that about 75% of patients wanted their physicians to address their spiritual and emotional needs. By contrast, only 2% reported that their physician had actually done so. Tell descriptive stories about how one or two respected physicians have demonstrated spiritually fulfilling behaviors in the hospital.