Framework is Important

The next component is to give a brief institutional history. The feedback I received by way of the program evaluations revealed that institutional history was not deeply cherished. I adjusted my presentation in response. I shared this negative feedback with subsequent physicians and emphasized that this story tells why we do health care and why we do it a certain way. Later evaluations disclosed that reframing the story made it the “most helpful” part of orientation on about 25 per cent of the evaluations.